Refund policy

Return & Refund Policy

Last Updated: September 15, 2026

At Renovacart, we want you to be satisfied with your dining chair purchase. If you are not completely satisfied with an eligible dining chair or other product, you may request a return within 30 days of delivery.

1. Return Eligibility

To be eligible for a return, dining chairs must:

Be unused and in their original condition.
Be returned with the original packaging, where applicable.
Include all parts, hardware, accessories, and instructions supplied with the product.
Not show signs of assembly, misuse, damage, stains, or excessive wear.
Include the original order number or proof of purchase.

For furniture products, we strongly recommend keeping the original packaging until you are satisfied with your purchase.

2. How to Request a Return

Before returning a dining chair, please contact our customer service team with:

Your order number.
The product name.
The reason for the return.
Photos of the product and packaging, when applicable.

After reviewing your request, we will provide return instructions.

Please do not send any product to our address without receiving return instructions from Renovacart.

3. Return Shipping

For returns due to a change of mind, the customer is generally responsible for return shipping costs.

Because dining chairs are larger furniture items, return shipping costs may vary depending on the product, package size, and delivery location.

If you receive a dining chair that is damaged, defective, incorrect, or materially different from what was ordered, please contact us. Where applicable, Renovacart may provide return instructions and cover reasonable return shipping costs.

4. Damaged or Defective Dining Chairs

Please inspect your dining chairs when they arrive.

If your order arrives damaged, defective, or with missing or incorrect parts, contact us within 7 days of delivery.

Please provide your order number and clear photographs of:

The damaged or defective area.
The complete product.
The shipping box and packaging.
Any visible shipping damage.

We will review the information and determine the appropriate solution, which may include replacement parts, a replacement product, repair, or a refund where applicable.

5. Refunds

Once a returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Refunds generally appear within 5–10 business days after approval, depending on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

6. Exchanges and Replacement Parts

If a dining chair arrives with missing hardware, damaged components, or another issue that can be resolved without returning the complete product, we may offer replacement parts or another suitable solution.

If an exchange is approved, availability may determine whether the same dining chair can be provided.

7. Non-Returnable Products

Products specifically identified as non-returnable on their product page are not eligible for return, except where required by applicable law.

Customized or personalized furniture may also be non-returnable unless it arrives damaged, defective, or incorrect.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel the order before it is processed or shipped. Once a dining chair has been shipped, cancellation may no longer be possible and the standard return policy may apply.

9. Return Inspection

All returned dining chairs are inspected after arrival.

If an item is returned in a condition that does not meet the return requirements, we may be unable to approve the refund or may contact you regarding the available options.